Day 1:

09h00: Welcome and presentation of the program

09:10: Knowledge test

09:25: Intro

9:35 am: The series of ISO 9000 standards and quality management principles

09:40: Terms and definitions: Exercise 1

Requirements of the ISO 9001: 2015 standard

10:00 a.m.: Scope (&1)

Normative references (&2)

Terms and definitions (&3)

10:20 am: Break10h35 : 10:35: Context of the organization (&4)

Exercise 2 SWOT Analysis

Exercise 3 Stakeholders

11:35 am: Leadership (&5)

12:00 pm: Lunch break

1:00 pm: Leadership (continued) and Politics

1:30 pm: Planning (&6)

Exercise 4 Analysis of risks and opportunities

2:30 pm: Support (&7)

3:30 pm: Planning and operational control (&8.1)

4:00 pm: Summary of the first day

Day 2:

09:00: Reminder of the content of the first day’s training

09:10: Requirements for products and services (&8.2)

09:30: Design and development of products and services (&8.3)

10:00 am: Break

10:15 am: Control of external service providers (&8.4)

10:45 am: Production and service delivery (&8.5)

11:15 am: Release of products and services (&8.6)

11:30 am: Control of non-compliant output elements (&8.7)

Exercise 5

12:15 pm: Lunch break

1:15 pm: Performance evaluation (&9)

Exercise 6

2 pm: Improvement (&10)

Exercise 7

3:15 pm: Synthesis of the training module

3:30 pm: Evaluation test